Production Queue Dates, Delivery Dates & How It All Works - IMPORTANT PLEASE READ!
As many of you are aware, there is a European shortage of ACQ timber used in the production of Garden Timber Company ponds. This means that production of the ponds is nowhere near as fast as it used to be. Resulting in production dates and queues within those given dates.
Current dates as of the time of writing are:
Delivery W/C 6th July 2020 - Orders placed May to mid June
Delivery W/C 17th August 2020 - Orders placed late June
Delivery W/C 24th August 2020 - Orders placed prior to 7th July
Delivery W/C 31st August 2020 - Orders placed after 8th July
Delivery W/C 7th September 2020 - Orders placed after 13th July
Delivery W/C 14th September 2020 - Orders placed after 20th July
Delivery W/C 21st September 2020 - Orders placed after 25th July
Delivery W/C 28th September 2020 - Orders placed after 3rd August
Delivery W/C 5th October 2020 - Orders placed after 8th August
Delivery W/C 12th October 2020 - Orders placed after 14th August
Delivery W/C 19th October 2020 - Orders placed after 22nd August
Delivery W/C 26th October 2020 - Orders placed after 28th August
Delivery W/C 2nd November 2020 - Orders placed after 6th September
Delivery W/C 9th November 2020 - Orders placed after 12th September
Delivery W/C 16th November 2020 - Orders placed after 20th September
Delivery W/C 23rd November 2020 - Orders placed after 27th September
Delivery W/C 30th November 2020 - Orders placed after 1st October
Delivery W/C 7th December 2020 - Orders placed after 10th October
Delivery W/C 14th December 2020 - Orders placed after 18th October
** Update 13th Aug 2020 ** Currently some pond size delivery windows are delayed by 7-10 days on the above dates. GTC are hoping to catch up as demand eases as we near the end of this season.
It is important to note, that this is when the production queue starts and the Garden Timber Company starts that production cycle. It doesn't mean that is the date your pond will be delivered. However, it is equally important to realise, that once production starts, depending on where you are in that queue, you could expect delivery of your pond at the latest within 2-7 working days of that date. The queue is with the Garden Timber Company and not us. We, like many retailers, place the order with the Garden Timber Company, who will then place your order with the other orders from other retailers in that queue. Unfortunately, we are not shown or are told where our orders are in their queuing system.
We hope that this clears up some of the confusion, some of our customers have had regarding the production queues. Certainly we wish things were different and they used to be. We are very grateful to the understanding and patience most of our customers have shown us, especially given that we are a small business and with the restrictions and shortages, we are all doing our best to be competitive, offer a good service and provide you with the pond of your dreams.