Delivery

POND ORDERS DELAYED DUE TO COVID-19 / ACQ TIMBER SHORTAGE: Production of all new orders of ponds will commence on the 31st August.

General Product Orders (equipment/food/etc):

Shipping is based on product weight, standard shipping is 6.95 up to 20KG. Anything beyond 20KG, is then quoted based on the collective weight of the items ordered. Some very large items, such as specialist filter equipment; bead filters for example, may arrive on a pallet. 

Orders over £100.00 - FREE DELIVERY (Excluding Ponds & Large Filters)

Time from order to delivery is around 3-5 days. Tracking will be provided on all product orders. Some orders for Scotland may incur an additional fee due to the distance and postcode. Please contact us prior to ordering. 

Pond Orders:

Payments received via:  Google Pay, Shopify, Stripe.

Your pond is immediately ordered with the manufacturer and put into production. Due to the nature of our products being made to order, delivery usually takes between 3 to 10 days from day of order. The general rule is, you order this week, you will receive the pond the following week as per your delivery requirements. The courier will contact you to arrange this, once your pond is ready.

Pond Delivery:

When you place an order, we get busy building your pond. Once your pond is ready, you will receive a notification and an additional email with shipping information. The courier will then contact you directly to arrange delivery - an adult must be available to sign for the delivery. 

All our ponds come parallelised and delivered by HGV to the curbside. The courier firm is not liable or insured to deliver beyond this point, but will always do their best to make sure that your pallet is safe and secure.

The ponds come on one pallet, wrapped and sealed away from any weather. When taking delivery, make sure that there is no damage, and once opening the pallet, be careful using knives, make sure that all items are there using the provided check list.

PLEASE NOTE THAT DELIVERY IS TO MAINLAND UK. Contact us regarding to delivery to Ireland & Europe. FREE Delivery only covers England/Wales due to larger distances covered for Scotland, delivery is £50. 

COVID-19: Sometimes orders can be delayed because of supply issues of timber or courier delays resulting from distancing requirements. Should this be affecting your order, we will contact you.